Terms of Use & Privacy Policy

Last Updated: February 2025

1. General Information

This website (lavmassage.com) is operated by a professional massage studio located at:

Lav Massage Studio

📍 Eilat 36, Holon, Israel

📞 +972587289456

By accessing and using this website, you agree to comply with and be bound by these terms of use and privacy policy. If you do not agree with any part of these terms, please do not use our website.

Our website provides information about massage services, allows online booking through an integrated system, and facilitates communication with our clients.

2. Services Description & Disclaimer

  • This website provides information about professional massage therapy services
  • All massage services are performed by licensed and qualified professionals
  • The content on this website is for informational purposes only
  • This website does NOT provide medical advice, diagnosis, or treatment recommendations
  • Results from massage therapy may vary by individual

Important: If you have any medical conditions or concerns, please consult with a healthcare professional before booking a massage treatment.

3. Booking Terms

Appointments can be booked through our integrated online booking system, which is managed by an external CRM provider.

To complete a booking, you will need to provide:

  • Your full name
  • Contact phone number
  • Selected massage service
  • Preferred appointment date and time

All appointments are subject to availability. Our team may contact you via phone or SMS to confirm your booking.

Payment Information:

Payment is made on-site at the time of your appointment. We accept:

  • 💵 Cash
  • 💳 Credit Card

4. Cancellation & Client Responsibility

  • Clients are responsible for arriving on time for their scheduled appointments
  • Late arrivals may result in a shortened treatment session to avoid delays for other clients
  • Appointments can be rescheduled by contacting us in advance
  • In rare cases (staff illness, emergency), we may need to cancel or reschedule appointments and will notify you as soon as possible

5. Privacy Policy — Data Collection

We collect and process personal information to provide our services effectively. Below is a clear explanation of what data we collect and how it is gathered.

What Data We Collect:

  • Your name
  • Phone number
  • Booking details (service type, date, time)
  • Appointment history (stored in our CRM system)

How We Collect Data:

  • Through our online booking form (embedded system)
  • Through website analytics tools (Google Analytics)

6. How Your Data Is Used

We use your personal information for the following purposes:

  • Booking and managing your appointments
  • Communicating with you about your bookings
  • Sending booking confirmations and appointment reminders
  • Improving our services and website experience
  • Internal analytics and business operations

Your data is NEVER sold to third parties.

7. Third-Party Services

To provide our services effectively, we work with trusted third-party providers:

CRM System

Provider: CRMonLINE

Purpose: Processes and manages booking data, appointment scheduling, and client communications

Google Services

Tools used:

  • • Google Analytics 4
  • • Google Tag Manager

Purpose: Website performance analysis, traffic statistics, and user experience improvement

8. Cookies Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us understand how you use our site.

We use cookies for:

  • Analytics and understanding user behavior
  • Booking system functionality
  • Performance monitoring and improvements

You can disable cookies through your browser settings, though this may affect some website functionality.

9. Data Storage & Protection

  • Your personal data is stored securely within our CRM system
  • Our website itself does not store sensitive personal information
  • Data is protected by security measures implemented by our trusted third-party providers

10. Data Sharing

Your data is NOT sold to any third parties

Your data is NOT shared with unrelated companies

Your information is only shared with:

  • Our CRM provider (CRMonLINE) for booking management
  • Necessary service providers who help us operate our business

11. Your Rights

You have the right to control your personal information. You may request:

Access

View the data we have about you

Correction

Update or fix your information

Deletion

Request removal of your data

To exercise your rights, contact us:

+972587289456

12. Security Measures

We take the security of your personal information seriously.

  • We implement reasonable technical and organizational measures to protect your data
  • We use secure third-party systems that follow industry security standards
  • Access to personal data is restricted to authorized personnel only

Important Note: While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but continuously work to maintain the highest standards.

13. Age Limitation

This website and our services are intended for users aged 18 years and older. By using this website, you confirm that you meet this age requirement.

14. Policy Updates

We may update these terms and privacy policy from time to time to reflect changes in our practices or for legal reasons.

The latest version will always be available on this page. We encourage you to review this policy periodically.

Last Updated: February 2025

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Эти ресурсы предоставлены для образовательных целей. LAV Massage не связан с этими организациями. Всегда консультируйтесь со своим врачом перед началом любой новой оздоровительной программы.

Questions or Concerns?

For questions regarding privacy, data handling, or booking matters, please don't hesitate to contact us.

Lav Massage Studio

Eilat 36, Holon, Israel

+972587289456

lavmassage.com

We're here to help and ensure your experience with us is comfortable and transparent.

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